ARTWORK SUBMISSION
Q. Which file formats do you accept? Do you charge for making changes?
A. You may e-mail, send a CD, or upload art to our site in the following print-ready Mac or PC formats: QuarkXpress, Adobe Photoshop, Adobe Illustrator, Adobe Pagemaker, Adobe InDesign, Adobe Acrobat (PDF) and CorelDraw. We do not accept art files created using Microsoft desktop applications such as Microsoft Word, Microsoft Powerpoint, or Microsoft Publisher. If submitting art for text, make sure that either the fonts are embedded or outlined.
NOTE - We normally do not charge for making minor spelling or text changes. HOWEVER, design changes and multiple proofs may incur additional charges billed at $50.00/hour...minimum 1 hour.
Q. I want an electronic proof. What do I do if my job requires a precise color match?
A. For most orders either an electronic proof or digital printed color proof will be sent to you at no cost. We recommend ordering a color press proof, if you would like to see an actual sample of your product before it is produced. Press proofs are costly since they require the inking of the press and a small production of the finished job. For press proof pricing, please contact your BearsPrint sales representative.
SHIPPING INFORMATION
Q. When will my order ship?
A. Most orders ship in 2-7 working days after proof approval unless otherwise stated.
Q. Who Will Be Delivering My Order?
A. For most orders, UPS or FedEx will deliver your order. For larger shipments, we use a freight carrier that is determined at the time the project is ready to ship. If you have a dock at your facility please let us know...inside delivery is not included for freight carrier shipments. Expedited delivery service - 2nd Day Air or NextDay Air - as well as freight carrier inside delivery is available for an additional charge.
BILLING, PAYMENT, CHARGES & RETURNS
Q. What methods of payment do you accept?
A. We accept Visa, MasterCard, American Express and Discover as well as Google Checkout & PayPal payments. We can accept checks for payment with approved credit. In some cases, credit card information may need to be retained as a back-up method of payment even with approved credit.
Q. Will I receive an overrun with my order?
A. Due to the nature of hi-speed presses, a 10% over OR under run of product may occur. Orders placed through the website will not be charged for additional amounts received. Customers placing their orders off-line may receive a maximum of 10% over or under their order quantity and will be charged accordingly.
Q. Do you charge taxes on orders?
A. BearsPrint collects sales tax for orders shipped to Maryland, Pennsylvania, Virginia, & the District of Columbia. Sales tax in all other states is the customer's responsibility.
Q. How much do you charge for shipping & handling?
A. BearsPrint offers free ground shipping to one location inside the continental U.S. for our standard on-line web products. Depending on your product, your order may ship via UPS, FedEx or truck freight carrier (dock access required for truck freight carrier / inside delivery additional cost). Orders outside of our standard web product line may be charged freight.
Q. Can I change the shipping method after I have placed an order?
A. As long as your order has not shipped, you can change the shipping method.
ADMINISTRATION
Q. Is your website secure?
A. BearsPrint provides customers with a secure ordering process using Secure Socket Layer (SSL) technology. All of your personal and payment information is encrypted and transferred via a secure server.
Q. Do you share or sell my contact information?
A. No, customer information is for internal use only. BearsPrint will not sell or release customer information unless otherwise notified in writing by a customer.
Q. If I forgot my Password, how can I retrieve it?
A. Your password can be retrieved by entering your user name at the My Account button found at the top of the BearsPrint homepage. After entering your user name, click on 'Forgot Password’ and an email will be sent to you with your password.
Q. If I am already a registered user, how do I change addresses and other information?
A. You can log on to your account and make any changes to your account information. Any changes will become effective immediately.